Last Revised: 2021-1002 17:30:05

STANDARD REFUND TERMS

Products purchased from Supple Networks may be refunded only if canceled within 30 days of the date of the transaction.

Note: Due to their nature, cryptocurrencies, tokens and digital assets are generally irreversible and their exchange rates are highly volatile and transitory. We can not be responsible for any risk including but not limited to exchange rate risk and market risk. Products purchased using cryptocurrencies, tokens or digital assets will not be refunded.

“Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by Supple Networks in accordance with the terms and conditions of the applicable product or service agreement (Terms of Use). You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund time-frame specified for the applicable product, if available at all. Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products:

PRODUCTS AVAILABLE FOR REFUND UNDER STANDARD TERMS

  • Hosting (all plans, except first payment after Free Trial)

PRODUCTS NOT AVAILABLE FOR REFUNDS

  • Redemption Fees
  • Domain Names
  • WordPress Migration & Transfer
  • cPanel Transfer

PRODUCTS WITH SPECIAL REFUND TERMS

If your plan includes a free domain name and you cancel within one year, our standard fee for the domain name (and any applicable taxes) (the “Domain Name Fee”) will be deducted from your refund.

 PAYMENT METHODS WITH SPECIAL REFUND TERMS

Please note that all payment processors have different policies and requirements for refunds and there are some payment methods that are not eligible for a refund under any circumstance.

However, we can offer refunds to your Supple Networks Balance, or agree on a different method of payment for refund.

REFUNDS FROM BALANCE

Over-funded balance can be refunded within 30 days of the payment that resulted in the over-funding. In special cases, other payments can be refunded instead of the original payment if the 30-day time-frame can be applied to those payments.