Last Revised: 2021-10–02 17:30:05
STANDARD REFUND TERMS
Products purchased from Supple Networks may be refunded only if canceled within 30 days of the date of the transaction.
Note: Due to their nature, cryptocurrencies, tokens and digital assets are generally irreversible and their exchange rates are highly volatile and transitory. We can not be responsible for any risk including but not limited to exchange rate risk and market risk. Products purchased using cryptocurrencies, tokens or digital assets will not be refunded.
PRODUCTS AVAILABLE FOR REFUND UNDER STANDARD TERMS
- Hosting (all plans, except first payment after Free Trial)
PRODUCTS NOT AVAILABLE FOR REFUNDS
- Redemption Fees
- Domain Names
- WordPress Migration & Transfer
- cPanel Transfer
PRODUCTS WITH SPECIAL REFUND TERMS
If your plan includes a free domain name and you cancel within one year, our standard fee for the domain name (and any applicable taxes) (the “Domain Name Fee”) will be deducted from your refund.
PAYMENT METHODS WITH SPECIAL REFUND TERMS
Please note that all payment processors have different policies and requirements for refunds and there are some payment methods that are not eligible for a refund under any circumstance.
However, we can offer refunds to your Supple Networks Balance, or agree on a different method of payment for refund.
REFUNDS FROM BALANCE
Over-funded balance can be refunded within 30 days of the payment that resulted in the over-funding. In special cases, other payments can be refunded instead of the original payment if the 30-day time-frame can be applied to those payments.